Terms and Conditions MEG888 —
Complete Guide for Members

Welcome to MEG888. This Terms and Conditions document is a legally binding agreement between you ("Member") and MEG888 ("Company", "we"). By accessing, registering, or using any part of the MEG888 platform — including the website, mobile app, games, and related services — you are deemed to have read, understood, and fully agreed to all terms stated herein.

If you disagree with any part of these terms, please stop using our platform immediately. MEG888 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you remain in compliance with the latest version in effect.

To register and use MEG888's services, you must meet all of the following eligibility requirements without exception:

• Age limit: You must be at least 18 years of age at the time of registration. MEG888 takes the protection of minors seriously and reserves the right to request age verification documents at any time.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws of the country or territory in which you reside.
• One account per user: Each individual is only permitted to hold one active account at MEG888. Registering multiple accounts to circumvent bonus limits or wagering requirements is strictly prohibited and may result in the closure of all associated accounts.
• Accurate information: You must provide truthful, accurate, and current information during registration. Providing false or misleading information is a serious breach of these terms.
• Non-MEG888 staff: MEG888 staff, their immediate family members, and business partners are not permitted to register as members or receive promotional bonuses.

As part of MEG888's commitment to security and compliance, all members are required to complete the Know Your Customer (KYC) process before their first withdrawal is processed. This is an industry-standard procedure designed to protect you from identity fraud.

Documents required for KYC verification include:

• Malaysian Identity Card (MyKad): Clear copies of the front and back.
• Proof of address: Utility bill, bank statement, or other official document issued within the last 3 months.
• Payment method verification: A screenshot or copy of the bank account used for the deposit, to ensure deposits and withdrawals are made through the same account.

The meg888 compliance team aims to complete KYC reviews within 24 working hours. Once your KYC is approved, your account will gain full access to all platform features, including unlimited withdrawals and the VIP programme.

MEG888 supports a variety of payment methods popular among Malaysian users. All transactions are processed through a secure payment gateway fully integrated with our platform's security system.

• Minimum deposit: RM 10 for all supported payment methods.
• Minimum withdrawal: RM 30 per withdrawal request.
• Deposit processing time: Deposits are processed automatically and credited within 5 to 15 minutes depending on the selected payment method.
• Withdrawal processing time: Between 15 minutes (Platinum members) and a maximum of 24 hours for all membership tiers.
• Transaction fee: MEG888 does not impose any hidden charges or processing fees for standard deposits or withdrawals.

You are responsible for ensuring that your registered bank account details are accurate and up to date. MEG888 will not be liable for any withdrawal delays or failures caused by incorrect bank information or inactive accounts.

All bonuses and promotions offered by MEG888 are subject to the specific terms and rules stated in each promotional offer. Members are encouraged to read the terms of each promotion carefully before accepting the offer.

The general guidelines applicable to all MEG888 bonuses are as follows:

• Wagering requirements: Welcome deposit bonuses are subject to wagering requirements of 7x to 20x depending on the bonus type. The wagering amount is calculated based on the bonus value only, not the total of deposit plus bonus.
• Bonus validity period: Each bonus has a validity period that is clearly stated. Bonuses not used within the specified period will expire automatically.
• Bonus withdrawal limit: Some bonuses have a maximum withdrawal limit. This limit will be clearly stated in the terms of each promotion.
• Game eligibility: All games at MEG888 count 100% toward wagering requirements unless otherwise stated in specific promotion terms.
• One active bonus: Only one bonus may be active at a time. If you make a new deposit while a bonus is still active, the new bonus will not be credited until the current bonus is completed or forfeited.

MEG888 is committed to providing a safe, fair, and enjoyable gaming environment for all members. To achieve this, all members are required to follow the code of conduct below when using our platform.

Strictly prohibited activities on the MEG888 platform include:

• Fraud & manipulation: Any attempt to cheat, hack, manipulate, or interfere with MEG888's gaming systems is strictly prohibited and may result in legal action.
• Collusion: Colluding with other players to gain an unfair advantage, particularly in table games and Live Casino.
• Use of automated software: The use of bots, automated scripts, or any third-party software that provides an unfair advantage in games is strictly prohibited.
• Obscene language or harassment: Use of offensive, threatening, or harassing language towards other players or meg888 staff in the game's live chat platform.
• Money laundering: MEG888 cooperates fully with the relevant authorities and will report any activity suspected of being money laundering or financing of illegal activities.

MEG888 reserves the right to suspend, restrict, or close any member account without prior notice if there is a breach of these terms or activity suspected of violating the law. The decision to close an account is final and non-appealable in most cases.

An account may be closed or suspended for the following reasons:

• Registering multiple accounts or using another person's identity.
• Providing false information during registration or the KYC process.
• Systematic abuse of the bonus or promotion system.
• Confirmation that the user is under 18 years of age.
• Fraudulent activity, hacking, or manipulation of the gaming system.
• A member's own request to close their account for personal reasons or responsible gaming.

If your account is closed for a valid reason and no terms have been violated, any remaining balance will be returned via the original payment method within 5 to 10 business days following successful KYC verification.

MEG888 takes member privacy very seriously. All personal information you provide to us is collected, processed, and stored in accordance with our Privacy Policy, which can be found at Privacy Policy page. By accepting these Terms and Conditions, you also agree to MEG888's Privacy Policy.

In summary, MEG888 is committed to:

• Not sell or transfer your personal data to third parties without your explicit consent.
• Using your data only for the purposes stated in our Privacy Policy.
• Granting you the right to access, amend, and delete your personal data, subject to legal requirements.
• Protecting your data using industry-standard encryption technology.

MEG888 provides an online gaming platform on an "as-is" basis. While we strive to ensure the platform operates without interruption at all times, we cannot guarantee that the service will always be free from technical issues, internet disruptions, or situations beyond our control.

MEG888 is not liable for:

• Financial losses arising from legitimate and fair game outcomes based on certified RNG.
• Service disruptions due to system maintenance, updates, or unforeseen circumstances.
• Indirect, consequential, or special losses arising from the use of our platform.
• Any action or omission by third parties, including payment providers or game suppliers.

MEG888 believes that online gaming should be an enjoyable and controlled source of entertainment, not a cause of stress or financial problems. We provide a range of management tools that you can set yourself to ensure a healthy and responsible gaming experience.

Responsible gaming tools available to all MEG888 members include:

• Deposit limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Play time limit: Limit your playing time per session to avoid decision fatigue.
• Loss limit: Set a maximum loss limit you are willing to bear within a given period.
• Cool-off: Option to pause gaming for 24 hours, 7 days, or 30 days.
• Self-exclusion: Option to fully self-exclude from the MEG888 platform for a chosen period or permanently.

For more information on responsible gaming and available support resources, please visit Responsible Gaming page us.

If any dispute arises regarding your account, financial transactions, or game outcomes, you are encouraged to contact the MEG888 customer support team first via live chat or email. We are committed to resolving all issues within 72 business hours.

The MEG888 dispute resolution process is as follows:

• Step 1: Contact MEG888 customer support with the full details of your dispute.
• Step 2: The support team will investigate and provide feedback within 72 working hours.
• Step 3: If an issue cannot be resolved at the support level, it will be escalated to the senior compliance team.
• Step 4: The decision of the compliance team is final in all matters relating to gaming rules and bonus policies.

These Terms and Conditions are governed and interpreted in accordance with the applicable laws of the jurisdiction in which MEG888 operates. By using our platform, you agree that any legal action or claim must be filed in the relevant jurisdiction.