Privacy Policy MEG888 —
Your Data, Our Responsibility

This Privacy Policy is issued by MEG888 ("Company", "we") and applies to all users who access or use the MEG888 platform — including the meg888.fun website, mobile app, and all related services. By registering or continuing to use our platform, you are deemed to have read and fully agreed to the terms set out in this document.

We understand that your trust is the most valuable asset we hold. That is why we take a transparent and responsible approach to every aspect of handling your personal data. This document is designed to give you a clear and easy-to-understand overview of our privacy practices — without confusing legal jargon.

MEG888 reserves the right to update this Privacy Policy from time to time to reflect changes in our business practices or new legal requirements. The latest version will always be available on this page, and we will notify you via email or in-platform notice if any significant changes are made.

MEG888 collects various types of personal information for the purposes stated in this policy. We only collect information that is genuinely necessary to provide you with the best possible service.

In addition to information you provide directly, we also collect certain data automatically when you use our platform. This includes cookies and similar tracking technologies that help us understand how you interact with the platform and improve your experience.

Every piece of information we collect is used for clear and legitimate purposes. MEG888 does not use your data for any purpose not stated in this policy without first obtaining your consent.

• Account management: Create, verify and maintain your member account; process registration and identity verification (KYC).
• Transaction processing: Handle your deposits, withdrawals and all financial transactions securely and accurately.
• Platform security: Detect and prevent fraud, money laundering, unauthorized access and activities that violate our terms of service.
• Customer support: Answer your inquiries, resolve technical issues and provide effective assistance across multiple support channels.
• Product improvement: Analyze how members use the platform to develop new features and improve the overall gaming experience.
• Promotional communications: Send you information about bonuses, promotions and exclusive offers — only if you have consented to receive them.
• Legal compliance: Fulfil applicable legal and regulatory obligations, including PDPA, anti-money laundering (AML) requirements and regulatory authority directives.

MEG888 does not sell, rent or trade your personal data to any third party for their own commercial purposes. This is our absolute commitment to every member. However, there are certain situations where we need to share your data with trusted parties in order to deliver the services you use.

The parties that may receive your data are limited to:

• Technical service providers: Companies that support our platform operations, such as hosting providers, licensed game software suppliers, and analytics platforms — all bound by strict confidentiality agreements.
• Payment processors: A licensed payment gateway to process your deposit and withdrawal transactions securely.
• Authorities and regulatory bodies: Where required by Malaysian law or a valid court order, we may be obliged to disclose certain information to the relevant authorities.
• Identity verification partners: Third-party services that help us verify member identities during the KYC process to ensure the safety of all platform users.

Every instance of data sharing is carried out with strict controls and involves only the minimum information necessary for that purpose. All our service partners are required to uphold the same high data security standards that we apply ourselves.

Your data security is MEG888's highest priority. We consistently invest in the latest security technologies and procedures to ensure your information is always protected against both external and internal threats.

The security measures we implement include:

• End-to-end encryption: All data communications between you and the MEG888 platform are secured with TLS 1.3 protocol and AES-256 encryption, which represent the latest cybersecurity industry standards.
• Two-factor authentication (2FA): An additional security layer that protects your account from unauthorized access even if your password becomes known to others.
• Real-time monitoring: An automated threat detection system operating 24 hours a day, 7 days a week to identify suspicious activity and respond immediately.
• Internal access controls: The "minimum access" principle is strictly enforced — MEG888 staff may only access data relevant to their specific role.
• Regular security audits: Independent security assessments are conducted periodically by certified third-party experts to identify and address any potential vulnerabilities.
• Incident response plan: Clear and detailed procedures are in place to handle any data breach, including prompt notification to affected members and the relevant authorities.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and MEG888's internal policies, you have certain rights regarding your personal data. We are committed to facilitating the exercise of these rights in a practical and efficient manner.

MEG888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use our platform to help us identify technical issues and improve performance.
• Functional Cookies: Store your preferences such as language, display settings and game choices to deliver a more personalized experience.
• Analytics Cookies: Helps us understand aggregated and anonymized usage patterns for product development and service improvement purposes.

You can manage your cookie settings through your internet browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the MEG888 platform.

MEG888 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable Malaysian law. Once the retention period expires, data will be securely deleted or anonymized.

• Active account data: Retained for the duration your account is active plus the minimum period required by law.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysia's tax and AML legal requirements.
• KYC and verification data: Retained for a minimum of 5 years after account closure or the end of the business relationship.
• Support communication logs: Retained for 2 years for quality control purposes and reference in the event of a dispute.
• Technical log data: Retained for a maximum of 12 months for security and fraud detection purposes.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, we encourage you to contact us directly. Our team is ready to assist and committed to addressing every concern seriously.

You can reach us via:

• Email: [email protected] — for detailed or formal privacy enquiries
• Live Chat: Available on the MEG888 platform 24 hours a day, 7 days a week
• Help Centre: Visit page FAQ us for answers to the most frequently asked questions

We aim to respond to all privacy-related enquiries within 3 working days. For formal data rights requests, the processing period is up to 30 calendar days in accordance with PDPA provisions.